Processing of Orders
Orders for shipping are processed Monday though Friday from 09:00 - 18:00 PST. Orders received after 10:00 will not ship until the following business day. Orders received on Saturday or Sunday will not be shipped until Monday. This applies to overnight orders placed over weekends. With the exception of weekends and holidays, most orders are shipped within 24 hours of receipt. If your order cannot be shipped within 48 hours, you will be notified by phone or e-mail.

Free Shipping in the U.S.A.
Our customers receive free shipping on purchases of $150 or more. Shipping is through USPS Priority Mail, or USPS Priority Flat Rate (aka Table Rate), which is 2-3 business day delivery.

Shipping Methods
Our preferred shipper is the United States Postal Service (USPS). Within the United States we ship using USPS’ First Class Mail; Parcel Post; Priority Mail; Express Mail; and Priority Flat Rate Mail which is listed as "Table Rate". You may request shipping via UPS but the carrier levies additional fees and shipping charges due to our rural location. Should you prefer us to use this shipping carrier, please e-mail Bead Realm for a quotation. Kindly allow 5-10 business days for First Class shipping. During the holiday season, it is advisable to allow extra days for shipping due to the high traffic volumes USPS has to deal with. Orders can be shipped to any address; however a separate order needs to be placed for each location. There is no extra charge for this service.

Shipping charges are based on real-time prevailing carrier rates and calculated according to the actual weight of each bead and/or supply purchased. How this is accomplished; when you place your order the weight is totaled and a request is made to USPS for the actual shipping cost. In our efforts to keep shipping costs down we offer the "Priority Flat Rate" (aka Flat Rate) so your shipping costs need never be more than $8.95 for Priority Shipping, with free shipping for purchases over $150.00. We do take special care to ensure that your purchase arrives undamaged.

International Shipping
We use the United States Postal Service’s Global Priority Mail; Global Express Mail; and Global Express Guaranteed Mail. You are responsible for any applicable customs duties, taxes and charges levied by your country.

Returns
In the unlikely event that you are not satisfied with your purchase, we will gladly exchange any item or issue a refund for the price of the item - excluding shipping fees, up to a year from date of purchase. Items returned must be in original purchase condition. Books cannot be returned. In order that we may serve you better in future, kindly include your order number, date of purchase and reason for returning the item(s) - the latter is optional.

Business Hours
Our business hours are Saturday – Wednesday from 09:30 – 21:00 PST. In addition we are generally open Thursday and Friday from 10:00 – 21:00 PST – however from time to time we are closed on Thursday and Friday. If you are calling outside of business hours, please leave a detailed message on our answering service and we will return your call as soon as possible.